03-08-2017 10:50 AM
I’m in Jersey at the moment i have receive message that i can use the data , it show my display 3g but not connecting or sending data any ideas ?
03-08-2017 11:17 AM
Thank you for joining the EE Community, it's great to have you on-board. 🙂
Yes, all our 4GEE Essential plans, 4GEE plans and 4GEE Max plans will let you take your allowances with you to the EU.
You can see more information on the new roaming changes on our What EU roaming changes mean help and support page.
As you're unable to connect to the data service, I recommend giving our roaming troubleshooting a try.
Please let me know how you get on.
03-08-2017 01:57 PM
Thanks for trying @rafsky
If it is just a data issue, please check to make sure your data roaming is switched on in your settings:-
Android: Settings >>> More >>> Mobile Networks >>> Data Roaming
Apple: Settings >>> Mobile Data >>> Mobile Data Options >>> Data Roaming
If it still isn't working, I recommend giving our customer services team a quick call, they have access to your account and will be able to help.