by rafsky Investigator
Investigator

roaming Jersey

I’m in Jersey at the moment i have receive message that i can use the data , it show my display 3g but not connecting or sending data any ideas ?

9 REPLIES 9
by
EE Community Support Team

Re: roaming Jersey

Hi @rafsky

 

Thank you for joining the EE Community, it's great to have you on-board. 🙂

 

Yes, all our 4GEE Essential plans, 4GEE plans and 4GEE Max plans will let you take your allowances with you to the EU.

 

You can see more information on the new roaming changes on our What EU roaming changes mean help and support page.

 

As you're unable to connect to the data service, I recommend giving our roaming troubleshooting a try.

 

Please let me know how you get on.

 

Chris 🙂

 

by rafsky Investigator
Investigator

Re: roaming Jersey

i can see 3g t mobile on my tablet but when i want to open a web in abrowser

- no internet connection ?

what shoul i do no w

by
EE Community Support Team

Re: roaming Jersey

Thanks for getting back to me @rafsky

 

When you do a manual network search, what other networks come up?

 

Chris

by rafsky Investigator
Investigator

Re: roaming Jersey

Sure 3g

Sure 2g

JT-Wave 3g

Jersey Telenet 2g

Jersey Telenet £g

JT-Wave 2g

so could you advise which should be use ?

by
EE Community Support Team

Re: roaming Jersey

Thanks @rafsky

 

My advice just try any of the 3G networks, until you get one that works 🙂

 

Fingers crossed you get a better connection, let me know how you get on.

 

Chris

by rafsky Investigator
Investigator

Re: roaming Jersey

Have try all of the 3g ,and no luck  , what now ?

 

by
EE Community Support Team

Re: roaming Jersey

Thanks for trying @rafsky

 

If it is just a data issue, please check to make sure your data roaming is switched on in your settings:-

 

Android: Settings >>> More >>> Mobile Networks >>> Data Roaming

 

Or

 

Apple: Settings >>> Mobile Data >>> Mobile Data Options >>> Data Roaming

 

If it still isn't working, I recommend giving our customer services team a quick call, they have access to your account and will be able to help.

 

Thanks

 

Chris

 

by rafsky Investigator
Investigator

Re: roaming Jersey

yes its on and as i say before i can se 3g with small R (on roaming )but for some reason its not connecting to the data ?

by
EE Community Support Team

Re: roaming Jersey

Thanks @rafsky

 

I suggest calling our customer services team. They will be able to look into this and get you up and running. 🙂

 

Chris

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