Highlighted
by
Explorer

roam abroad not working

I have the roam abroad add-on but I cannot call any UK number, not even 150 works. I used to be able to call very easily but not sure what happened.

 

I tried resetting my phone, turning it off and on. I do not see any live chat feature when i log into my account.

 

How can I fix this so i can call uk numbers again? I am currently in Canada.

1 SOLUTION

Accepted Solutions
Highlighted
by
Explorer
Solution

Re: roam abroad not working

I got it to work by

- Going to the My EE app on my phone

- Click menu (top left 3 horizontal bars)

- Settings

- Restrictions

- Turned on "Call Abroad and make premium rate calls"

 

To make a call I had to do +44 but then do not add the 0 after that.

 

Thank you for responding.

View solution in original post

4 REPLIES 4
Highlighted
by
Explorer

Roam Abroad Not Working

I have the roam abroad add-on but I cannot call any UK number, not even 150 works. I used to be able to call very easily but not sure what happened.

 

I tried resetting my phone, turning it off and on. I do not see any live chat feature when i log into my account.

 

How can I fix this so i can call uk numbers again? I am currently in Canada.

Highlighted
by
EE Community Support Team

Re: roam abroad not working

Good Afternoon @eminem94

 

Welcome to the EE Community. 

 

When you log in to your My EE, does both Roaming and Calling Abroad appear as active?

 

This can be found by following these steps:

 

Menu > Account Settings > Blocking.

 

Katie 🙂

Highlighted
by
Explorer
Solution

Re: roam abroad not working

I got it to work by

- Going to the My EE app on my phone

- Click menu (top left 3 horizontal bars)

- Settings

- Restrictions

- Turned on "Call Abroad and make premium rate calls"

 

To make a call I had to do +44 but then do not add the 0 after that.

 

Thank you for responding.

View solution in original post

Highlighted
by
EE Community Support Team

Re: roam abroad not working

That's great to hear @eminem94

 

Thanks for letting us know. 

 

Katie 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions