01-04-2020 04:17 PM
I have the roam abroad add-on but I cannot call any UK number, not even 150 works. I used to be able to call very easily but not sure what happened.
I tried resetting my phone, turning it off and on. I do not see any live chat feature when i log into my account.
How can I fix this so i can call uk numbers again? I am currently in Canada.
Solved! See the answer below or view the solution in context.
01-04-2020 04:49 PM
I got it to work by
- Going to the My EE app on my phone
- Click menu (top left 3 horizontal bars)
- Settings
- Restrictions
- Turned on "Call Abroad and make premium rate calls"
To make a call I had to do +44 but then do not add the 0 after that.
Thank you for responding.
01-04-2020 04:18 PM
I have the roam abroad add-on but I cannot call any UK number, not even 150 works. I used to be able to call very easily but not sure what happened.
I tried resetting my phone, turning it off and on. I do not see any live chat feature when i log into my account.
How can I fix this so i can call uk numbers again? I am currently in Canada.
01-04-2020 04:25 PM
Good Afternoon @eminem94.
Welcome to the EE Community.
When you log in to your My EE, does both Roaming and Calling Abroad appear as active?
This can be found by following these steps:
Menu > Account Settings > Blocking.
Katie 🙂
01-04-2020 04:49 PM
I got it to work by
- Going to the My EE app on my phone
- Click menu (top left 3 horizontal bars)
- Settings
- Restrictions
- Turned on "Call Abroad and make premium rate calls"
To make a call I had to do +44 but then do not add the 0 after that.
Thank you for responding.
01-04-2020 05:01 PM
17-03-2022 01:23 AM
Hi, I have the same problem. I forgotten to text roaming to 150 before leaving UK. So on call abroad and roaming / make calls abroad are blocked. How do I enable it?
17-03-2022 07:35 AM
Hi @Ariesxl.
Welcome to the community.
Are you on contract or pay as you go?
Is roaming blocked in your My EE App?
Jon
17-03-2022 10:48 AM - edited 17-03-2022 10:48 AM
Hi, it’s on contract
17-03-2022 12:31 PM
Thanks @Ariesxl.
If you go into your My EE Account settings then look for roaming, are you able to turn roaming on?
If not, do you get an error message?
Jon
11-04-2022 01:54 PM
Jon,
I am in same situation. I am not able to turn roaming on. Each time I do, I get the error message you mention.