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roam abroad not working

eminem94
Investigator
Investigator

I have the roam abroad add-on but I cannot call any UK number, not even 150 works. I used to be able to call very easily but not sure what happened.

 

I tried resetting my phone, turning it off and on. I do not see any live chat feature when i log into my account.

 

How can I fix this so i can call uk numbers again? I am currently in Canada.

1 SOLUTION

Accepted Solutions

I got it to work by

- Going to the My EE app on my phone

- Click menu (top left 3 horizontal bars)

- Settings

- Restrictions

- Turned on "Call Abroad and make premium rate calls"

 

To make a call I had to do +44 but then do not add the 0 after that.

 

Thank you for responding.

View solution in original post

10 REPLIES 10
eminem94
Investigator
Investigator

I have the roam abroad add-on but I cannot call any UK number, not even 150 works. I used to be able to call very easily but not sure what happened.

 

I tried resetting my phone, turning it off and on. I do not see any live chat feature when i log into my account.

 

How can I fix this so i can call uk numbers again? I am currently in Canada.

Katie_B
EE Community Support Team

Good Afternoon @eminem94

 

Welcome to the EE Community. 

 

When you log in to your My EE, does both Roaming and Calling Abroad appear as active?

 

This can be found by following these steps:

 

Menu > Account Settings > Blocking.

 

Katie 🙂

I got it to work by

- Going to the My EE app on my phone

- Click menu (top left 3 horizontal bars)

- Settings

- Restrictions

- Turned on "Call Abroad and make premium rate calls"

 

To make a call I had to do +44 but then do not add the 0 after that.

 

Thank you for responding.

Katie_B
EE Community Support Team

That's great to hear @eminem94

 

Thanks for letting us know. 

 

Katie 🙂

Hi, I have the same problem. I forgotten to text roaming to 150 before leaving UK. So on call abroad and roaming / make calls abroad are blocked. How do I enable it?

Jon_K
Former EE Employee

Hi @Ariesxl.

 

Welcome to the community.

 

Are you on contract or pay as you go?

 

Is roaming blocked in your My EE App?

 

Jon

Hi, it’s on contract

Jon_K
Former EE Employee

Thanks @Ariesxl.

 

If you go into your My EE Account settings then look for roaming, are you able to turn roaming on?

 

If not, do you get an error message?

 

Jon

Profile closed
Not applicable

Jon,

 

I am in same situation. I am not able to turn roaming on. Each time I do, I get the error message you mention.