by liambrewer90
Explorer

phone won't make calls abroad

My phone wont make calls abroad. can recieve calls and send and recieve text messages. Text roaming to 150 and got a reply saying it should be set up

5 REPLIES 5
by
EE Employee

Re: phone won't make calls abroad

Hi @liambrewer90 and welcome to the Community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

May I know which country you are in?

 

Also If you are using an EE personal or business account?

 

Let me know how you get on.

 

Many thanks,

 

Lee

by liambrewer90
Explorer

Re: phone won't make calls abroad

Hi Lee

 

I am in Finland, ive tried ringing in that format but still wont work. 

 

I have tried all 3 networks which my phone can manually find

by
EE Employee

Re: phone won't make calls abroad

Hi @liambrewer90

 

This is very strange as you are able to test out and receive calls/texts.

 

Is your data working?

 

What type of device is it that you have?

 

Many thanks,

 

Lee

by liambrewer90
Explorer

Re: phone won't make calls abroad

yes data is working and I have a samsung s7 edge

by
EE Employee

Re: phone won't make calls abroad

Hi @liambrewer90

 

It sounds like there could be an issue with our partner carriers for voice whilst in Finland as all your other services are working.

 

I would keep popping your phone off and back on every so often, do monitor the situation.

 

Many thanks,

 

Lee

 

 

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