25-08-2019 07:03 PM
Hi I have EE customer for a long time. and i always thought i pay to use my phone abroad. so i am now in Portugal and i cannot use my phone to ring out to the UK. i have added an add on. so i could my phone. but it still wont let me. please help me.
25-08-2019 07:08 PM
Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.
From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls
25-08-2019 07:59 PM
You may use your normal allowances in Portugal.
26-08-2019 09:58 AM
Welcome to the community, I hope you're enjoying Portugal. I stayed near Albufeira earlier this year and absolutely loved it. 😄
If everything that @Northerner mentioned is all already set up, or if it still isn't working after, please try manually selecting a different network:
|iPhone||Settings > Mobile Data > Network Selection > Turn off Automatic|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Windows – Settings > Mobile Network > Network Selection > Tap on start manual search|
Let us know how you're getting on.