by Lvenning
Explorer

on holiday from the UK in corsica unable to make outgoing calls

I am on holiday from uk in Corsica unable to make outgoing calls and texts from my Samsung Galaxy j6. Have had live chat with Samsung technical support who tried all the normal solutions but none worked and they were unable to help further.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: on holiday from the UK in corsica unable to make outgoing calls

Hi @Lvenning 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: on holiday from the UK in corsica unable to make outgoing calls

Hi @Lvenning 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Lvenning
Explorer

Re: on holiday from the UK in corsica unable to make outgoing calls

At last a straightforward answer after trying all afternoon to get connected!  Thank you so much I am now able to make calls and send texts.

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