22-08-2019 11:39 AM - edited 22-08-2019 11:40 AM
Hey, I'm not receiving texts while I'm abroad. Haven't used EE sim card in awhile now. I'm on pay as you go, just topped up £5, but still not receiving any generated texts from banks and other services.
I'm currently in Lithuania (EU)
Please help. Thanks
22-08-2019 12:10 PM
When was the last time you made a chargable call before your topped up? Could your device be in hibernation.
22-08-2019 04:58 PM
That's it! My phone number is in hibernation. How do I contact EE if sim card is in hibernation? I can't make a call and I can't see an option of a live chat on this page - https://ee.co.uk/help/get-in-touch
23-08-2019 12:45 AM - edited 23-08-2019 12:47 AM
@linasv : There is no Live Chat for PAYG. Try calling the Freephone no. in my sig over Skype.