by Nikkidonnachie
Explorer

not able to call in turkey

Hi my mum is currently in turkey and has the 60 minutes global roaming but has tried to make a call but it says call assisted then cuts off can anyone help please?

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: not able to call in turkey

Hi,

@Nikkidonnachie to check your roaming enabled please click here Manage your device  it take you to login my ee web account  where you can see  click on that hopfully it will start working for you,

Many Thanks 

5 REPLIES 5
by Grand Master
Grand Master

Re: not able to call in turkey

@Nikkidonnachie  Was roaming enabled on the account before leaving the UK ?  Purchasing add-ins does not enable roaming on the account. 

by Ace Contributor
Ace Contributor
Solution

Re: not able to call in turkey

Hi,

@Nikkidonnachie to check your roaming enabled please click here Manage your device  it take you to login my ee web account  where you can see  click on that hopfully it will start working for you,

Many Thanks 

by Nikkidonnachie
Explorer

Re: not able to call in turkey

Thank you very much for your help she hadnt set it up! But all sorted now 

by Ace Contributor
Ace Contributor

Re: not able to call in turkey

Hi,

@Nikkidonnachie You are welcome, glad to know that.

Many thanks

by
EE Employee

Re: not able to call in turkey

That's great news @Nikkidonnachie

 

If you need anything else you know where we are.

 

Thanks - Karen. Smiley Happy

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