by Jswin1
Visitor

no service while abroad

I’m currently in France and my phone is saying no service. I sent for the roaming data add on but my phone still doesn’t have any service, can you suggest a fix

2 REPLIES 2
by Grand Master
Grand Master

Re: no service while abroad

@Jswin1: Why did you buy a roaming data add-on? Your UK allowances are usable in France as well as the rest of the EU.

 

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: no service while abroad

Hi @Jswin1

 

Welcome to the community. I hope you're having a brilliant time in France so far. 🙂

 

Could you please check your roaming status in your My EE account. You can find it under Menu > Manage Device.

 

If you're all set up for roaming, I recommend trying a manual network search and trying a different available network:

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know what happens.


Chris

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