by Jswin1

no service while abroad

I’m currently in France and my phone is saying no service. I sent for the roaming data add on but my phone still doesn’t have any service, can you suggest a fix

by Grand Master
Grand Master

Re: no service while abroad

@Jswin1: Why did you buy a roaming data add-on? Your UK allowances are usable in France as well as the rest of the EU.


Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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EE Community Support Team

Re: no service while abroad

Hi @Jswin1


Welcome to the community. I hope you're having a brilliant time in France so far. 🙂


Could you please check your roaming status in your My EE account. You can find it under Menu > Manage Device.


If you're all set up for roaming, I recommend trying a manual network search and trying a different available network:


Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search


Let us know what happens.


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