by joesaddy
Explorer

no service in bulgaria sim not working

I am now in bulgaria, i can't have access to my EE sim card because i don't have service. how do i fix this problem? i can't call EE to see find  away to fix the service on my phone. P.S.: the phone reception is working just fine because i tried it with another sim card and it has service. it is only when i put my EE sim card that i don't get any service

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: no service in bulgaria sim not working

HI, 

@joesaddy

You need to turn your roaming on before you travel, 

Have you done that? 

You can check Clicking on Manage your device

Login your my ee Web account. Go on roaming and click  enable roaming. 

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Then turn your phone off and on hopefully it will work for you. 

Many Thanks 

by
EE Employee

Re: no service in bulgaria sim not working

Hi @joesaddy and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by joesaddy
Explorer

Re: no service in bulgaria sim not working

Thank you for your quick responce.

I actually do not have service as in I could not detect a carrier im bulgaria.

 

But I tried to manually connect to a carrier but it still shows me "no service"

I did tried to call someone using the format you showed me but also no result.

 

I have a personal account, it would really help if we can chat and sort it out.

 

joe

by
EE Employee

Re: no service in bulgaria sim not working

Hi @joesaddy

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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