by GinaG4
Visitor

newbie here... In canaries and can’t make calls? Help please?!

I can’t make calls but I can text etc. I’m the main account holder and everyone else on my plan can call? I don’t know what I’m doing wrong. When I try to call it says it is restricted and to call 760. When I call 760 it says I’m still restricted?! Confused .... any help would be much appreciated as can’t even call EE to ask 😩

2 REPLIES 2
by Grand Master
Grand Master

Re: newbie here... In canaries and can’t make calls? Help please?!

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: newbie here... In canaries and can’t make calls? Help please?!

Hi @GinaG4

 

Welcome to the community. I hope you're having a brilliant time in the Canaries. Which island are you on? 🙂

 

Did you manage to log into your My EE account and activate roaming and international calls?

 

Chris

 

 

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