by zubeee13
Explorer

need to ROAM but cant call because i'm abroad already. online not Working!

You have no sufficient rights to access this page.

Sorry, but My Account is offline at the moment. Our techies are working really hard to sort this out, so please try again in an hour or so..

If you've got a pressing question or problem, these are the numbers you need:
Customer Service: 150* from your mobile or 0845 412 5000 from a landline (Opening hours: Monday - Friday 8am - 10pm, Saturday & Sunday 8am - 8pm)

 

This is what my account says when I click to view my Plan overview. I was told i would be able to set up romaing from here, but i cant acess it. I also can not call as i am already out of the country with no service and wil be for a while. Can anyone help me activate it somehow. I would be a huge help!

 

Thankyou 

6 REPLIES 6
by Grand Master
Grand Master

Re: need to ROAM but cant call because i'm abroad already. online not Working!

@zubeee13   What Type of Contract do You Have is it a Business or Personal Contract ?  

by
EE Community Support Team

Re: need to ROAM but cant call because i'm abroad already. online not Working!

Hello there @zubee13

 

Thanks for coming here.

 

Can you receive calls and texts?

 

Are you with us on an EE personal contract?

 

Thanks 🙂

by zubeee13
Explorer

Re: need to ROAM but cant call because i'm abroad already. online not Working!

No I can't , it says no service even when roaming is on.

I had revived this text previously so assumed it would work once I got
tonitaly. I didn't realise I needed to call before I left the UK.

great news! From 15th June, you can take your UK data, texts and minutes to
use anywhere in the EU at no extra cost. Find out more here
http://discover.ee.co.uk/t5I8r5r7 about the changes.
by
EE Community Support Team

Re: need to ROAM but cant call because i'm abroad already. online not Working!

Thanks @zubeee13

 

Thanks for confirming.

 

Are you with us on an EE personal contract?

 

Leanne 🙂

by zubeee13
Explorer

Re: need to ROAM but cant call because i'm abroad already. online not Working!

Oh yes sorry I am.

T-Mobile contract : £16.99 SIM only
by
EE Community Support Team

Re: need to ROAM but cant call because i'm abroad already. online not Working!

Thanks @zubeee13

 

The chat team may be able to help you with this.

 

I have sent you a private message with a link to the chat team now.

 

Thanks very much 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.