by lrnicholas24
Explorer

my phone won't call or text abroad - please help!

My phone won't call or text abroad but it allows me to recieve calls and texts. I don't understand!

4 REPLIES 4
by Grand Master
Grand Master

Re: my phone won't call or text abroad - please help!

Are you calling to abroad or is it you that is abroad?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by lrnicholas24
Explorer

Re: my phone won't call or text abroad - please help!

I am calling when I am abroad. It allows me to call abroad when I am in the
UK. It only doesn't work when i am abroad and making outgoing
calls/messages.

any suggestions would be really helpful!

Thanks
by Grand Master
Grand Master

Re: my phone won't call or text abroad - please help!

@lrnicholas24: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: my phone won't call or text abroad - please help!

Good Morning @Irnicholas24

 

Thanks for coming here,

 

Is your account with us on an EE personal contract?

 

I will see what we can do to help 🙂

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