by millyollis
Explorer

my phone has no network abroad

my phone won't work abroard how do i fix this?

7 REPLIES 7
by Grand Master
Grand Master

Re: my phone has no network abroad

@millyollis  Did you enable roaming on your account before you left the UK ?  If not you will have to wait now for customer services to open in the morning (8am UK time).  You can then login to your online account and wait for a live chat pop up to appear you can then request a live chat to have roaming enabled on your account.   Once enabled it can take up to 24 hours before you get a working signal.  

by bigd60springer Valued Contributor
Valued Contributor

Re: my phone has no network abroad

Like @millyollis I did not enable roaming before leaving the UK. I called EE and they told me it would work immediately without my doing anything. It didn't. The SIM is data only in a TP Link mi-fi and I want to use my phone and tablet as clients. I called EE from Spain and was told to go to http://ee.mobilebroadband and set "autoconnect even when roaming" . They tried very hard to help me but to  I no avail. However, the page cannot opened as the DNS server cannot be found.  EE suggest I wait until I return to the UK  in order to do the setting. 

Can this issue really be solved on a chat line, please?

by millyollis
Explorer

Re: my phone has no network abroad

Thank you, I receive a text saying I was already set up to use abroad but
last time I went away I had no network at all. Do I need to call a number?

Many thanks
Milly
by
EE Community Support Team

Re: my phone has no network abroad

Good Morning @millyollis

 

Thanks for coming here for help.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Let me know how you get on 🙂

by
EE Community Support Team

Re: my phone has no network abroad

Hello there @bigd60springer

 

Thanks for coming here again 🙂

 

I can see you are getting help on your post here.

 

Thanks, Leanne 🙂

 

 

by bigd60springer Valued Contributor
Valued Contributor

Re: my phone has no network abroad

Thank you. I already spoke to EE technical help but they advised me the setting cannot be made by them over the phone and probably cannot be done until I return to the UK.
by
EE Community Support Team

Re: my phone has no network abroad

Hi @bigd60springer

 

I am sorry this has not been sorted for you.

 

It may be worth speaking to them again just in case.

 

Thanks, Leanne.

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