11-09-2017 10:30 PM
@millyollis Did you enable roaming on your account before you left the UK ? If not you will have to wait now for customer services to open in the morning (8am UK time). You can then login to your online account and wait for a live chat pop up to appear you can then request a live chat to have roaming enabled on your account. Once enabled it can take up to 24 hours before you get a working signal.
12-09-2017 07:33 AM
Like @millyollis I did not enable roaming before leaving the UK. I called EE and they told me it would work immediately without my doing anything. It didn't. The SIM is data only in a TP Link mi-fi and I want to use my phone and tablet as clients. I called EE from Spain and was told to go to http://ee.mobilebroadband and set "autoconnect even when roaming" . They tried very hard to help me but to I no avail. However, the page cannot opened as the DNS server cannot be found. EE suggest I wait until I return to the UK in order to do the setting.
Can this issue really be solved on a chat line, please?
12-09-2017 07:50 AM
12-09-2017 08:43 AM
Good Morning @millyollis
Thanks for coming here for help.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Let me know how you get on 🙂
12-09-2017 08:54 AM