by Ags1 Investigator
Investigator

my phone doesn't work abroad i can't even contact EE for help

Hi i arrived today to Poland and my service doesnt work at all and i cant contact EE can anyone help ?

7 REPLIES 7
by Grand Master
Grand Master

Re: my phone doesn't work abroad i can't even contact EE for help

@Ags1   Did you call customer services to request roaming to be enabled on your account?  Or did you text ROAMING to 150 before you left the UK to activate this service?  

by
EE Employee

Re: my phone doesn't work abroad i can't even contact EE for help

Hi and welcome to the Community @Ags1

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by Ags1 Investigator
Investigator

Re: my phone doesn't work abroad i can't even contact EE for help

Hi thanks for reply - i forgot before i left and now i cant call them (obviusly i dont get any service) is there any other way to get in touch with them? 

by Ags1 Investigator
Investigator

Re: my phone doesn't work abroad i can't even contact EE for help

Hi thank you so much for reply - i tried that too, doesnt work either 😕 
Im using personal account 

by
EE Employee

Re: my phone doesn't work abroad i can't even contact EE for help

Hi @Ags1

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

 

by Ags1 Investigator
Investigator

Re: my phone doesn't work abroad i can't even contact EE for help

hi thanks, maybe I'm daft but i can't find any live chat link 😞 or the way
how to chat with them - when i open live chat option - says closed ....
Agnieszka, lek wet, MRCVS

by
EE Employee

Re: my phone doesn't work abroad i can't even contact EE for help

Hi @Ags1

 

When it says closed it does mean an operator is unavailable, please do keep trying they are open till 10pm your time.

 

Many thanks,

 

Lee

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