by iantheframer
Explorer

mobile numbers abroad

when roaming I can call foreign landlines but not mobile numbers, although they can call me. how do i change this so that I can call them back

 

Thanks

Ian

7 REPLIES 7
by Grand Master
Grand Master

Re: mobile numbers abroad

@iantheframer  Are you putting the country code first ? 

by iantheframer
Explorer

Re: mobile numbers abroad

Yes it is the full number. As I say it is only with mobile numbers, all landline calls are ok.

 

I read somewhere that premium numbers may be barred to stop large bills and wondered if it was something to do with this because mobiles are more expensive to call than fixed lines.

by
EE Community Support Team

Re: mobile numbers abroad

Hi @iantheframer,

 

Welcome to the EE Community.

 

What happens when you try to call a mobile number?

 

Do you hear a recorded message?

 

Which country are you visiting?

 

Thanks

 

James

 

by iantheframer
Explorer

Re: mobile numbers abroad

When i call the screen says "calling +351XXXXXXXX" then it just goes dead, no ringing no message nothing.

 

I am in Portugal trying to call portuguese mobile numbers

 

Thanks

by
EE Community Support Team

Re: mobile numbers abroad

Hi @iantheframer,

 

Can you please log in to My EE and select Manage device from the menu. Does Call abroad and premium rate show as 'allowed'?

 

Thanks

 

James

by iantheframer
Explorer

Re: mobile numbers abroad

I am T mobile my login details do not work on EE site and my tmobile has no such options

by
EE Community Support Team

Re: mobile numbers abroad

Hi @iantheframer,

 

Thanks for checking for me.

 

We'll need to get our customer service team to take a quick look at your account.

 

Please get in touch and a member of the team will be happy to help.

 

James

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