by andycockbain
Explorer

international calls not working

Hi.

 

Can anyone help? I am in norway, and can make calls back to UK but not to other international numbers. I have set up international roaming, and international call bars are disabled. 

 

Thanks

5 REPLIES 5
by
EE Employee

Re: international calls not working

Hi @andycockbain and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using the correct format of the country.

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by andycockbain
Explorer

Re: international calls not working

Thanks Lee,

I am EE personal customer.
I can phone friends in the UK okay, but cannot phone other international numbers. I cannot change network provider, it will only let me connect to NetCom. Two other providers are visible when I search, but I cannot connect to either of these.

Andy

Sent from my HTC
by
EE Employee

Re: international calls not working

Hi @andycockbain

 

Are you aware on anybody else on EE having this issue?

 

Many thanks,

 

Lee

by andycockbain
Explorer

Re: international calls not working

Afraid not.

Sent from my HTC
by
EE Employee

Re: international calls not working

Hi @andycockbain

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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