08-02-2017 09:09 PM
Hi. I have to travel abroad, so roaming is required. There is the following information on EE website:
"Making sure your device is set up for roaming: .... If you have an Android device it's worth checking that no international bars are enabled on the device. To check, go to: Phone App > Call Settings > Call Barring. Check that Outgoing international, Outgoing international roaming and Incoming international roaming are all disabled. If any are enabled, contact Customer Services."
I have checked I have international calls barring and it is required a password to disable it.
I called Customer Services and nobody knew how to disable that. It seems there are more people with this issue. I have Pay as you go. I don´t want to have to resolve an issue when I am abroad.
Thanks for your help.
09-02-2017 12:27 AM - edited 09-02-2017 12:29 AM
@isewa there should be no bars on pay as you go as it should be good to go straight away the default pin is usually 1111 if that doesn't work I would suggest you call customer service again as they should have sorted it for you
What phone do you have?
09-02-2017 09:45 AM
Welcome to community 🙂
In addition to the great information @Damienw1 has given to you.
If you are a Pay As You Go Customer Roaming is already active and ready to use, you just need to top-up.
Please see our EE Roaming - Getting ready to use your phone abroad post by my colleague @Karen_C.
Wherever you go, have a fabulous holiday.
10-02-2017 06:27 AM
Thanks to all.
However the password 1111 is not working.
Customer services team say my roaming is active because I have Pay as you go but my phone is set up to international calls barring and no password known to enable that option.
To be honest, I can´t understand why it is noticed on EE website this issue (see how to set up Android mobile to enable international calls by Calls settings) but nobody in Customer services know that problem.
I don´t want to call 100 times to Customer Services to find someone to resolve this issue. I would appreciate if EE contact me for advice.
10-02-2017 09:02 AM
Good morning @isewa
Thank you for taking the time to come back and reply 🙂
As we are a customer and peer to peer forum only, we have no account access.
If you have specific account based queries then this would require a call into our pay as you go customer services team and they can help.
In terms of your services working abroad, your phone is already set up to work as an EE customer.
Have a safe and wonderful trip