by denisccol9 Investigator
Investigator

im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt work

i cant text or call 150 to reach yoyu guys, and i cant use roaming at alll please help?

9 REPLIES 9
by
EE Employee

Re: im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt

Hi @denisccol9 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by denisccol9 Investigator
Investigator

Re: im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt

i just cant text any numbers irish or uk, internet is working fine, calling works for irish numbers only which is weird since its uk sim

by
EE Employee

Re: im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt

Hi @deniscool9

 

Our customer services team will be able to get this  investigated for yourself.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Lee

by denisccol9 Investigator
Investigator

Re: im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt

im trying to set apple music but i cant call 150 to adress the issue, it keeps sayin please try again later wen i try get apple music, after i say yes

 

by
EE Employee

Re: im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt

Hi @denisccol9

 

You are unable to set up the Apple music promotion overseas as it is only valid for UK use.

 

Many thanks,

 

Lee

by denisccol9 Investigator
Investigator

Re: im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt

oh alright, theirs still the issue with the texts to numbers, and i cant call yous ur 150 number

 

by
EE Employee

Re: im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt

Hi @denisccol9 

 

Please see my post further up on how to contact customer services.

 

Many thanks.

 

Lee

by Grand Master
Grand Master

Re: im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt


@Lee_H@  wrote:

You are unable to set up the Apple music promotion overseas as it is only valid for UK use.


Then what's Here's how you can travel and enjoy free Apple Music all about?

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by
EE Employee

Re: im on holidays in ireland and i forgot to activate roaming,callin 150 dosnt

Hi @XRaySpeX

 

You can use Apple music with offline content overseas but you are unable to stream or activate the service.

 

Many thanks,

 

Lee

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