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by Christine99
New Member

im abroad and can't tx or call, I thought charges were the same now?

I'm abroad... my internet is working, as I have data roaming on for now. But I can't call or text, only receive them. Ive been receiving EE texts from the minute I've got off the plane, informing me of charges abroad for text, calls and data being the same as UK. Bit pointless when I can't actually do anything with my phone, except use the internet (which isn't unlimited and I'm going to end up paying for! Cheers EE!)

2 REPLIES 2
by
EE Community Support Team

Re: im abroad and can't tx or call, I thought charges were the same now?

Hello there @Christine99

 

Thanks for posting.

 

You would still need Roaming activated and the international call bar removed to be able to use all services abroad.

 

This does sound like the international call bar is active.

 

To get this removed you will need to get in touch with our customer service team, you can log into your My EE account and chat to an agent when available.

 

Thanks, Leanne.

by Grand Master
Grand Master

Re: im abroad and can't tx or call, I thought charges were the same now?

@Christine99  Yo can use your allowance abroad in the EU but you still need to make sure roaming is enabled on your account before you leave the UK.  Login to your online account and wait for a live chat window to pop up you can use this to get roaming enabled on your account. 

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