06-11-2018 08:47 PM
@LisaDrew Did you enable roaming on your account before you left the the UK ? This is done by calling customer services or by texting ROAMING to 150.
07-11-2018 07:32 AM - edited 07-11-2018 07:33 AM
Welcome to the community.
Can you first try selecting a different network in your iPhone settings;
Settings > Carrier > Toggle Automatic OFF
If this doesn't work for you roaming may need activated.
You can check your roaming status and activate this if needed, by logging into your My EE account online and go to Menu > Manage Device > Roaming Abroad > This will show as ticked if roaming is activated.
If you have any problems activating roaming when logged into your My EE a chat option will show when an agent is available to get this looked into.
Let us know how you get on 🙂
Have an amazing time in Lanzarote!
by Kerry83 a week ago