by Nediam
Visitor

iPhone not working abroad. It did a month ago.

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Hi. iPhone SE showing No Service for over 12 hours in Lanzarote. It worked here a month ago. Wife has same problem with same phone. Any advice please?
2 REPLIES 2
by Grand Master
Grand Master

Re: iPhone not working abroad. It did a month ago.

@Nediam  If it’s 2 devices and they did work a month ago in the sane place then there is a very good chance that the issue is the network there as nothing will have changed on your account unless you changed it yourself. 

by
EE Community Support Team

Re: iPhone not working abroad. It did a month ago.

Hi @Nediam

 

Thanks for coming to see us from Lanzarote 🙂

 

I know @Chris_B has been helping you and if you haven't spoken to customer services already, can you please try the troubleshooting below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Thanks

 

Richard

 

🙂

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