by treefingers44 Investigator
Investigator

iPhone 6s with data add on not working abroad. Have roaming enabled

Have an iPhone 6s with travel data add on. I cannot access data. Roaming is enabled. Any suggestions?

7 REPLIES 7
by Grand Master
Grand Master

Re: iPhone 6s with data add on not working abroad. Have roaming enabled

Hi, 

 

Have you tried resetting your network under settings? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by treefingers44 Investigator
Investigator

Re: iPhone 6s with data add on not working abroad. Have roaming enabled

Yes, tried again and still not working

by Grand Master
Grand Master

Re: iPhone 6s with data add on not working abroad. Have roaming enabled

Hi, 

 

If that doesn't work then you need to speak to CS. If you cannot call then, use live chat. If you click on the + next to EE here the chat options and availability will be available. Alternatively you can use another phone to call EE CS. 

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by treefingers44 Investigator
Investigator

Re: iPhone 6s with data add on not working abroad. Have roaming enabled

Will do

by
EE Employee

Re: iPhone 6s with data add on not working abroad. Have roaming enabled

Hi @treefingers44 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447********* ,does this work?

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by treefingers44 Investigator
Investigator

Re: iPhone 6s with data add on not working abroad. Have roaming enabled

Thanks for suggestions. Only one carrier with signal in this area. T mobile in USA. That number format doesn't work but +44 does. I am a personal customer. 

 

Issue not urgent as wifi wifi widely available where I am at the moment but would like to sort for future travel.

by
EE Employee

Re: iPhone 6s with data add on not working abroad. Have roaming enabled

Hi @treefingers44

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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