by jtdavey
Explorer

i need to unblock international calls but cant call

ntly aboard and can recieve calls but not make them and i urgently need to call.

3 REPLIES 3
by Grand Master
Grand Master

Re: i need to unblock international calls but cant call

Hi,

 

What phone do you have? If you have an iphone try resetting your network settings under settings.

 

Have you tried adding +44 to the number you are dialing?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by jtdavey
Explorer

Re: i need to unblock international calls but cant call

Sony xepria 5 I have tried to unlock the settings and also have +44 in
front of the number I think I am internationally barred and can't unlock
due to the fact I cannot call and unlock. Catch 22
by
EE Community Support Team

Re: i need to unblock international calls but cant call

Hi @jtdavey

 

Thank you for coming to see us in the EE community 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

 

 

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