21-09-2017 09:06 PM
I can't use my phone to make phone calls or send texts back to the UK whilst I'm in Germany. I can however use my data. How can I fix this problem?
21-09-2017 09:09 PM
@alfpayne1997 It sounds like you didn’t enable roaming on your EE account before leaving the UK, you can do this by lon into your online account and waiting for live chat window to pop up you can then use this to request roaming to be enabled on your account once enabled it can take up to 24 hours for you to get a working signal.
22-09-2017 07:51 AM - edited 22-09-2017 07:52 AM
Welcome to the community, I hope you're having a great time in Germany. 🙂
If you are able to connect to data, it sounds like your roaming is activated.
Please try the steps below to find a connection:-
Try re-booting your device
Try turning 4G off in ‘settings’
Perform a manual network search:-
Please let me know if any of that works.