by alfpayne1997
Explorer

i cant text or make calls in germany, but i can use my data

I can't use my phone to make phone calls or send texts back to the UK whilst I'm in Germany. I can however use my data. How can I fix this problem?

Alf

3 REPLIES 3
by Grand Master
Grand Master

Re: i cant text or make calls in germany, but i can use my data

@alfpayne1997    It sounds like you didn’t enable roaming on your EE account before leaving the UK, you can do this by lon into your online account and waiting for live chat window to pop up you can then use this to request roaming to be enabled on your account once enabled it can take up to 24 hours for you to get a working signal.   

by alfpayne1997
Explorer

Re: i cant text or make calls in germany, but i can use my data

How long do I have to wait for the window to pop up?

by
EE Community Support Team

Re: i cant text or make calls in germany, but i can use my data

Hi @alfpayne1997

 

Welcome to the community, I hope you're having a great time in Germany. 🙂

 

If you are able to connect to data, it sounds like your roaming is activated.

 

Please try the steps below to find a connection:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

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