by kemestri Investigator
Investigator

i am in Spain . cannot receive or send texts or calls. all was ok 2 days ago

i am in spain at the moment. have been using my ppv phone here for the last 6 months with no probs.  today can no longer receive or send text or make calls,

was ok 2 days ago. nothing changed on the phone. can connect to orange or movistar.  mess tells me to call 470 to allow these calls

3 REPLIES 3
by
EE Community Support Team

Re: i am in Spain . cannot receive or send texts or calls. all was ok 2 days ago

Hi @kemestri

 

I recommend contacting our customer support team as soon as possible.

 

I'm not quite sure what you mean by PPV. If you have a pay monthly account, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat or have a different account type, you can find our contact details, including an international number, on our get in touch page.

 

Please let me know how you get on.

 

Chris

by kemestri Investigator
Investigator

Re: i am in Spain . cannot receive or send texts or calls. all was ok 2 days ago

thanks for reply.

i meant to say PAG not PPV.

customer support very helpful and sorted the issue.

the fone had gone into hibernation mode as i had only been receiving texts over the last 3 months and had not made any chargable calls

by
EE Community Support Team

Re: i am in Spain . cannot receive or send texts or calls. all was ok 2 days ago

I see, that makes sense. 🙂

 

Thanks for getting back to me, @kemestri. I'm glad you got it sorted.

 

Chris

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