by barnacle-bill
Visitor

i am currently in russia. i didnt activate my international roaming in UK i cann

i am currently in russia. i didnt activate my international roamingin UK i cannot do it online if i text 150 it fails.. not luck with live chat if cannot make a.call. apart from flying home popping into a EE shop how do i get my phone activated

1 REPLY 1
by
EE Community Support Team

Re: i am currently in russia. i didnt activate my international roaming in UK i

Hello there @barnacle-bill

 

Thanks for coming to the community.

 

You may need to activate roaming and international calling within your My EE account.

 

To do this can you log into your My EE account online and go to Menu > Manage Device > Roaming and also Call Abroad and Premium Rate.

 

If this is not showing as ticked, can you activate this within your My EE?

 

This can take up to 24 hours to update for you. 

 

You will also have an option to chat within your My EE account if the above doesn't work for you.

 

Let me know how this goes 🙂

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