18-10-2018 05:24 AM
how i want to purchase Data Travel Pass use my EE account, because now my husband in Bosnia, he text to 150 but failed, roaming on his phone on but no coverage
18-10-2018 08:11 AM - edited 18-10-2018 08:12 AM
Welcome to the community. 🙂
Once he get's signal, he can choose a data add-on from our add-on status page.
Has he tried doing a manual network search?
|Apple||Settings > Carrier > Toggle Automatic OFF|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Settings > Mobile Network > Network Selection > Tap on start manual search|
18-10-2018 08:18 AM
Yes , he already tried a manual network search , but no signal . Roaming switch on but no EE signal. Do you have another option to do add on Data Travel Passby online, i mean i do it for him, because after this he wil go to Montenegro,Albania and Macedonia.
18-10-2018 08:40 AM
19-10-2018 04:11 AM
now i travel to montenegro,albania, macedonia i try text TRAVEL to 150 cannot go through, how i want to puchase travel data pass if text to 150 failed ? very upsad with this
19-10-2018 08:06 AM
When you say "cannot go through" is this because of the quality of the network you are connected to, or that you have no network connection?
Did you activate roaming on your account before leaving the UK? If not then you need to log into your online account and activate roaming & international calls. If you are unable to activate these options then you will need to contact EE CS via their international number or live chat.