23-01-2019 06:19 PM
you will need to enable international roaming on your account first if not already done. You can check if you have this by viewing your EE account online.
Also ensure that your settings on your handset are active for making calls from abroad.
When online if if you are still having issues, you can use the live chat option to speak with someone who can help.
23-01-2019 06:21 PM - edited 23-01-2019 07:30 PM
Welcome to the community.
Are you with us on pay as you go or pay monthly?
If you're pay monthly, can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate
Do they both show as ticked?
If not, can you turn both settings on within your My EE?
Let me know how you get on.
23-01-2019 07:07 PM
International calls are not enabled on the account. It is a business account so live chat is not available.
23-01-2019 07:10 PM
I have a business account. International is not enabled and I cannot seem to change thst in my EE
23-01-2019 07:24 PM
I am able to receive calls, not tried texts although I did receive the text from EE saying roaming enabled.
23-01-2019 07:33 PM
Thank you Leanne not sure how to reply. To private message but difficult to specify time. We are back home in a couple of days so will sort it then.
23-01-2019 07:35 PM - edited 23-01-2019 07:36 PM