by Ameuk Investigator
Investigator

how do I make calls back to uk if international calls blocked on account.

 
9 REPLIES 9
by Ace Contributor
Ace Contributor

Re: how do I make calls back to uk if international calls blocked on account.

Hi @Ameuk

you will need to enable international roaming on your account first if not already done. You can check if you have this by viewing your EE account online. 

Also ensure that your settings on your handset are active for making calls from abroad. 

 

When online if if you are still having issues, you can use the live chat option to speak with someone who can help. 

by
EE Community Support Team

Re: how do I make calls back to uk if international calls blocked on account.

Hello @Ameuk

 

Welcome to the community.

 

Are you with us on pay as you go or pay monthly?

 

If you're pay monthly, can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate

 

Do they both show as ticked?

 

If not, can you turn both settings on within your My EE?

 

Let me know how you get on. 

 

Leanne.

by Ameuk Investigator
Investigator

Re: how do I make calls back to uk if international calls blocked on account.

International calls are not enabled on the account. It is a business account so live chat is not available.

by Ameuk Investigator
Investigator

Re: how do I make calls back to uk if international calls blocked on account.

I have a business account. International is not enabled and I cannot seem to change thst in my EE 

by
EE Community Support Team

Re: how do I make calls back to uk if international calls blocked on account.

Hi @Ameuk

 

Thanks for coming back to us.

 

Are you able to receive calls and texts?

 

Leanne.

by Ameuk Investigator
Investigator

Re: how do I make calls back to uk if international calls blocked on account.

I am able to receive calls, not tried texts although I did receive the text from EE saying roaming enabled.

by
EE Community Support Team

Re: how do I make calls back to uk if international calls blocked on account.

Thanks @Ameuk

 

I have sent you a private message on here to get some details.

 

Speak soon. Leanne 🙂

by Ameuk Investigator
Investigator

Re: how do I make calls back to uk if international calls blocked on account.

Thank you Leanne not sure how to reply. To private message but difficult to specify time. We are back home in a couple of days so will sort it then.

by
EE Community Support Team

Re: how do I make calls back to uk if international calls blocked on account.

Hi there @Ameuk

 

Enjoy the rest of your time 🙂

 

If you decide to get this looked into before your home, just tap here this will take you to your community messages and an option to reply will show.

 

Leanne 🙂

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