19-03-2019 06:09 PM
My plan says that I can make calls to international numbers, however, coming on holiday to Portugal I can not make phone calls to the UK. Any way I can resolve this?
19-03-2019 06:40 PM - edited 19-03-2019 06:41 PM
@Marina98 : Whick plan have you?
If on contract, did you activate roaming on your EE a/c before you left UK?
Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
19-03-2019 07:44 PM
Why weren't you able?
Are you on contract or PAYG?