21-09-2017 08:22 AM
Good morning @shepley15
Thank you for coming to see us in the EE community all the way from sunny Spain 🙂
Apart from the phone problem you are having, I hope you are having a nice vacation and the Sangria is flowing.
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.
21-09-2017 07:37 PM - last edited on 21-09-2017 07:38 PM by MichaelL
Iam getting no where to use my phone abroad can't even do live chat not happy I was told in the 9es shop need to anything he was wrong
21-09-2017 07:46 PM
Hi @shepley15 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data.
Did this work?