by kieraneaton13
Visitor

hi How do I receive important messages when I have roaming on in Thailand ? 👍

Anyone help? I can’t receive live chat and have gone on the EE app to turn roaming on but it says it can’t perform the fast... nightmare!!! I wouldn’t have done roaming off if I had know there was no reversal once abroad!! 

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: hi How do I receive important messages when I have roaming on in Thailand ?

Hi @kieraneaton13 If you have wifi, you can try to Skype EE for free on +44 800 956 6000

 

Can you get into MyEE on a browser and see if you can enable roaming on there under Manage your device?

by Grand Master
Grand Master

Re: hi How do I receive important messages when I have roaming on in Thailand ?

@kieraneaton13  Login to your online account and wait for a live chat window to pop up you can use this to speak with customer services to get roaming re-enabled on your account.  

But You’ll need to leave it 24 hours before you try re-enabled it after turning it off.  As your turning it off has to fully filter through the system first 

by
EE Community Support Team

Re: hi How do I receive important messages when I have roaming on in Thailand ?

Hi @kieraneaton13


Welcome to the community, I hope you're having a brilliant time in Thailand despite this. 🙂

 

Both brilliant pieces of advice here already.

 

Let us know how you get on.

 

Chris

 

 

Let's get started

Join the EE Community to ask, answer, learn and share.