by Michelle17
Explorer

help I can't make calls from fuerteventura

I am in fuerteventura and cant make any calls at all. Can anyone assist please. Thank you Michelle

6 REPLIES 6
by
EE Community Support Team

Re: help I can't make calls from fuerteventura

Hello there @Michelle17

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

What happens when you make a call, do you hear an error message?

 

Thanks, Leanne.

by Michelle17
Explorer

Re: help I can't make calls from fuerteventura

Hi Leanne

 

I can make texts and receive texts but cannot make calls or receive calls. they go straight to voice mail. the net work i am on says yogi so i dont know if it is the reception or not but cannot make any calls anywhere.

 

Thanks

 

by Michelle17
Explorer

Re: help I can't make calls from fuerteventura

yes i hear an error message

by
EE Community Support Team

Re: help I can't make calls from fuerteventura

Thanks for coming back to me @Michelle17

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

They will be able to check all your account settings and help you make calls.

 

Thanks, Leanne.

by Michelle17
Explorer

Re: help I can't make calls from fuerteventura

thank you leanne for your time.

 

i appreciate it.

 

Michelle

by
EE Community Support Team

Re: help I can't make calls from fuerteventura

No problem at all @Michelle17

 

Let me know how you get on.

 

Hope you have a lovely time 🙂

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