by CaFiro Investigator
Investigator

getting international call barring removed

Yesterday I bought an international pack so that I could keep in touch with a sick relative while travelling in France. I was assured it would work. Now I am here all phone calls are barred. I need urgent help to remove bar. I was promised I would not have a problem!

7 REPLIES 7
by CaFiro Investigator
Investigator

Re: getting international call barring removed

I’m using Apple XR.

by Grand Master
Grand Master

Re: getting international call barring removed

@CaFiro : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by CaFiro Investigator
Investigator

Re: getting international call barring removed

I’m on pay as you go international pack. So cannot see the option on manage device. I was assured it was all ready to go in store without needing to do anything

by Grand Master
Grand Master

Re: getting international call barring removed

Was it an International SIM you bought, not just a Pack? Did you use the SIM in UK before going abroad? EE SIMs need 1st activating on the EE UK home network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by CaFiro Investigator
Investigator

Re: getting international call barring removed

I used it to call a number to check the sim was active. But did not send msgs. 

by CaFiro Investigator
Investigator

Re: getting international call barring removed

Purchased an international sim with an international top up pack

by
EE Community Support Team

Re: getting international call barring removed

Hi @CaFiro

 

Thanks for coming to the community.

 

Did you make the call whilst in the UK?

 

If so, we will need to get this looked into for you, if you give us a call from another phone on +44 (0) 7953 966 250, we will be able to help.

 

Thanks.

 

Leanne.

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