by caledonia Investigator
Investigator

free eu roaming

hello got an email from EE that i now get free EU roaming and have a few questions

1 = does this apply to bulgaria

2 = does this apply to texts, calls and internet data (ie twitter whatsup and facebook and the like)

 

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: free eu roaming

Hi, 

 

  1. The areas covered are below:

 

From 10th May 2017 new and upgrading customers on a 4GEE and 4GEE Essential plans will get inclusive roaming in Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

New Max Plans from the 10th May 2017 include the above plus Australia, Canada, Mexico, New Zealand and USA.

From 15th June 2017 all plans include roaming in Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

Note: Turkey (you may connect to a Turkish network in Northern Cyprus) and Andorra are outside the EU/EEA and not included in our European Roaming Zone.

2. This is dependent on your plan but most come with the free EU calls and txt facility. That is the EE plans do. 

 

You can find out more on EE help pages here.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: free eu roaming

Hi, 

 

  1. The areas covered are below:

 

From 10th May 2017 new and upgrading customers on a 4GEE and 4GEE Essential plans will get inclusive roaming in Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

New Max Plans from the 10th May 2017 include the above plus Australia, Canada, Mexico, New Zealand and USA.

From 15th June 2017 all plans include roaming in Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

Note: Turkey (you may connect to a Turkish network in Northern Cyprus) and Andorra are outside the EU/EEA and not included in our European Roaming Zone.

2. This is dependent on your plan but most come with the free EU calls and txt facility. That is the EE plans do. 

 

You can find out more on EE help pages here.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: free eu roaming

Hi @caledonia and welcome to the community.

 

I'm glad that @Northerner could provide the answer you needed.

 

Many thanks,

 

Lee

by caledonia Investigator
Investigator

Re: free eu roaming

so data is included not just texts and minutes

as i have 2 teenage sons

by
EE Community Support Team

Re: free eu roaming

Yes @caledonia I can confirm this is data as well capped at 15gb of data from your data allowance.

 

Thank you

 

Richard

 

🙂 

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