by amyr2612
Explorer

forget to set up data abroad and now phone says no service

forgot to set up my phone abroad before going on holiday

is there a way i can do it here 

how do i contact ee if needed

3 REPLIES 3
by amyr2612
Explorer

phone abroad

forgot to set up my phone abroad before going on holiday

is there a way i can do it here 

how do i contact ee if needed

by Ace Contributor
Ace Contributor

Re: forget to set up data abroad and now phone says no service

Hi @amyr2612

 

Can you try to log into your My EE account and check the roaming status under Menu, Manage Device.

 

Also this might be worth a read... what to do if you're having problems abroad

 

Let us know how it goes and we'll see what we can do!

by
EE Community Support Team

Re: phone abroad

Hello there @amyr2612

 

Welcome to the community.

 

This is great advice from @chistery

 

If this is not set up you can chat to one of our customer service team, log into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

Let us know how you get on.

 

Leanne.

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