by TuckA
Visitor

data roaming

travelling in Italy. phone and text working fine, data is not. please can you advise how to get data roaming working

1 REPLY 1
by
EE Community Support Team

Re: data roaming

Hi @TuckA

 

Hope you're having a great time. 🙂

 

Please try the steps below to get your data activated:-

 

  • To use data abroad you need to purchase a data roaming add-on, once you get to your destination.

 

  • Just try and access the internet on your phone or device and you’ll be directed to the EE add-on page - or got to http://add-on.ee.co.uk/status.

 

  • To see all of the available data roaming add-ons check out the Roaming pages.

 

  • 4G is only available in selected countries on certain networks, you can see the list of available networks on the Roaming Help page.

 

  • Try re-booting your device and doing a manual network search.

 

How to do a manual network search:-

 

iPhone – Settings > Carrier > Toggle Automatic OFF

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if that helps you get connected.

 

Chris 🙂

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