by hgoldman
New Member

could not call or text from abroad to the UK

EE Community Support Team

Re: could not call or text from abroad to the UK

Good Afternoon @hgoldman.


Thanks for coming to the community. 


I hope you're having a lovely time wherever you are. 


Did you activate roaming before you left the UK? if not, don't worry you can follow the steps below to set it up:


Log in to your My EE > Menu > Manage device > Ensure both Roaming and Calling abroad are ticked.


If this still does not work, please try a manual network selection by following these steps:


iPhone - Settings > Mobile Data > Network Selection > Turn off Automatic


Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK


WindowsSettings > Mobile Network > Network Selection > Tap on start manual search


Speak soon,


Katie 🙂

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