by Robertsax1
Explorer

could not activate mobile data network abroad

Hi All

 

I need desperate help. I’m in Tanzania and i cannot use my roaming, i keep getting the following message  ‘could not activate mobile data network, PDP authentication failure "

 

I have reset phone, rest network settings, switched on and off roaming and wifi.

 

Any idea how to solve this?

3 REPLIES 3
by
EE Community Support Team

Re: could not activate mobile data network abroad

Hello @Robertsax1 

 

Thanks for coming here.

 

Can you receive calls and texts?

 

Do you get this message when you try and access data?

 

If you have a pay monthly account can you follow the below steps?

 

If you log into your My EE account online go to Menu > Manage Device > Roaming and Call Abroad and Premium rate calls > This will show as ticked if this is set up for you, if not can you activate this?

 

Speak soon.

 

Leanne 🙂

by Robertsax1
Explorer

Re: could not activate mobile data network abroad

Hi Leanne

 

i can’t receive or send texts and calls. When i tried to open safari that was the message I received.

That box is ticked already. 

by
EE Community Support Team

Re: could not activate mobile data network abroad

Thanks @Robertsax1.

 

Do you have another UK mobile available with you?

 

Do you get an error message when you try to make a call?

 

Jon

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