by doctoressesoso

cant text or call from abroad

Hello I have a pay as you go EE sim and I am in France at the moment. 

I cannot send or receive any text messages or even call or receive calls from uk numbers ... As the french signal is good, I dont understand whats going on. 

Also, I cant call EE help as my phone does not work and I dont find any live chat option on your website ... 


please help!


by Grand Master
Grand Master

Re: cant text or call from abroad

@doctoressesoso: There is no Live Chat for PAYG users. How long have you been in France?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by doctoressesoso

Re: cant text or call from abroad

Hello, sorry logging in I found the live chat option.
For me, what worked was to deactivate the automatic network selection in my settings, and choosing manually a new one.
After choosing a new one, i was able to receive/sent texts and calls.


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EE Community Support Team

Re: cant text or call from abroad

Welcome to the community, @doctoressesoso. 🙂


I'm glad to see that you've managed to get sorted.


Thank you for coming back to us to let us know your solution.


Chris 🙂

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