by doctoressesoso
Explorer

cant text or call from abroad

Hello I have a pay as you go EE sim and I am in France at the moment. 

I cannot send or receive any text messages or even call or receive calls from uk numbers ... As the french signal is good, I dont understand whats going on. 

Also, I cant call EE help as my phone does not work and I dont find any live chat option on your website ... 

 

please help!

s. 

3 REPLIES 3
by Grand Master
Grand Master

Re: cant text or call from abroad

@doctoressesoso: There is no Live Chat for PAYG users. How long have you been in France?

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by doctoressesoso
Explorer

Re: cant text or call from abroad

Hello, sorry logging in I found the live chat option.
For me, what worked was to deactivate the automatic network selection in my settings, and choosing manually a new one.
After choosing a new one, i was able to receive/sent texts and calls.

cheers
s.

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by
EE Community Support Team

Re: cant text or call from abroad

Welcome to the community, @doctoressesoso. 🙂

 

I'm glad to see that you've managed to get sorted.

 

Thank you for coming back to us to let us know your solution.

 

Chris 🙂

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