by Hrh56 Investigator
Investigator

cant send texts

Hi, just arrived in Lanzarote. I am receiving texts but can’t send. Any ideas?

10 REPLIES 10
by Grand Master
Grand Master

Re: cant send texts

@Hrh56 : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by Hrh56 Investigator
Investigator

Re: cant send texts

I am on PAYG, and had no problem a couple of months ago in Spain. Have tried turning phone off and back on, but still no luck.

by
EE Community Support Team

Re: cant send texts

Hi @Hrh56

 

Welcome to the community, I hope you're having a lovely time in Lanzarote so far. 🙂

 

Could you try manually connecting to another available network?

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks


Chris

by Hrh56 Investigator
Investigator

Re: cant send texts

Hi, no I can’t. Only one other choice and that wouldn’t connect.

Sent from my iPad
by
EE Community Support Team

Re: cant send texts

Thanks for trying @Hrh56

 

Does your phone show a good signal? Are you able to make calls?


Chris

by Hrh56 Investigator
Investigator

Re: cant send texts

Yes, it has good signal and can make and receive calls. Can receive texts just can’t send. I was on the phone to the tech team for an hour earlier and they still can’t sort it??

Sent from my iPad
by
EE Community Support Team

Re: cant send texts

How strange, @Hrh56

 

If you're able to make and receive calls, as well as receiving texts, it seems your phone and SIM are set up for roaming.

 

Did the technical support team help you check your message centre number?

 

What kind of phone do you have?


Chris

by Hrh56 Investigator
Investigator

Re: cant send texts

Yes they checked the number and I’m PAYG so automatically set for roaming

Sent from my iPad
by
EE Community Support Team

Re: cant send texts

It seems that everything is set up as it should be then, @Hrh56.

 

It could be a local problem with the network that you're connected to. It's difficult to diagnose the problem when you're not connected to the EE network.

 

I recommend trying to connect to another network if you go out and about. Just to see if you get the same problem with messages on more than one network.


Chris

 

 

by Hrh56 Investigator
Investigator

Re: cant send texts

Yes will do. Thanks

Sent from my iPad
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