by jessicavictor
Explorer

cant make calls or texts whilst abroad even with extra plan

I upgraded my contract with EE a month and a half ago to include calls and texts to EU and UK numbers whilst abroad at no extra cost. However I cannot make calls or send texts from my phone and therefore I can't call EE to sort this issue out. 

3 REPLIES 3
by
EE Employee

Re: cant make calls or texts whilst abroad even with extra plan

Hi and welcome to the Community @jessicavictor

 

So I can try and help. please can I get you to do the following

 

  • A manual network search and choose another network to the one you are currently connected to.
  • When dialling dial the full number 0044

If these don't work let me know.

 

Many thanks,

 

Lee

 

 

by jessicavictor
Explorer

Re: cant make calls or texts whilst abroad even with extra plan

I have tried these methods and it still does not connect the call and plays the message "the subscription does not allow us to connect your call, please contact customer services"

by
EE Employee

Re: cant make calls or texts whilst abroad even with extra plan

Hi @Robominky

 

As the suggestions did not work.

 

I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.

 

This can be found in your Private Messages.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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