18-01-2017 10:26 AM
I upgraded my contract with EE a month and a half ago to include calls and texts to EU and UK numbers whilst abroad at no extra cost. However I cannot make calls or send texts from my phone and therefore I can't call EE to sort this issue out.
18-01-2017 10:34 AM
Hi and welcome to the Community @jessicavictor
So I can try and help. please can I get you to do the following
If these don't work let me know.
18-01-2017 10:44 AM
I have tried these methods and it still does not connect the call and plays the message "the subscription does not allow us to connect your call, please contact customer services"
18-01-2017 10:53 AM
As the suggestions did not work.
I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.
This can be found in your Private Messages.
The link will be active from now till 9pm (UK TIME).
Let me know how you get on.