by elatosinski
New Member

cant call uk numbers while abroad

i cant make phonecalls to uk numbers while being abroad, anything else is working as should, im on 4gee + EU roaming (iphone 6s), no problem with calling local numbers and using 500mb data (whatsapp/google etc) but nothing when calling back home, its supposed to be free and included in the plan as confirmed over the phone with customer servise before leaving the coutry, can anyone help please

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: cant call uk numbers while abroad

Hello @elatosinski when calling a UK number from abroad make your you replace the 0 at the start with either of the international dialing codes +44 or 0044. i.e 07953 966 250 (EE customer service) would be +447953 966 250 or 00447953 966 250 instead. 🙂

2 REPLIES 2
by Profile closed
Not applicable
Solution

Re: cant call uk numbers while abroad

Hello @elatosinski when calling a UK number from abroad make your you replace the 0 at the start with either of the international dialing codes +44 or 0044. i.e 07953 966 250 (EE customer service) would be +447953 966 250 or 00447953 966 250 instead. 🙂

by
EE Employee

Re: cant call uk numbers while abroad

Hi @elatosinski

 

Let me know if you're still having an issue after following @Profile closed's advice.

 

It may be the case that your International bar is still active.

 

I can send you a link to our Chat Team - who can help you.

 

Thanks - Karen. Smiley Happy

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