by AO64
Explorer

cant access networks in costa rica

Can't access networks in Costa Rica. Tried global add on in U.K. Which wouldn't process. Have checked account and phone is enabled for roaming and correct boxes checked in account settings. Urgently need to get on a network to contact U.K. Help please.

4 REPLIES 4
by Grand Master
Grand Master

Re: cant access networks in costa rica

It's not your phone that needs enabling for roaming; it's your a/c.

 

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by AO64
Explorer

Re: cant access networks in costa rica

I checked my account and settings are already in place hence my frustration. A landline call is not really an option as we are on the move so is there a route for online assistance?

Sent from my iPhone
by Grand Master
Grand Master

Re: cant access networks in costa rica

@AO64  The network in Costa Rica is patchy at best and there is no guarantee of you getting a signal in all your destinations. 

by Grand Master
Grand Master

Re: cant access networks in costa rica

Try the Freephone number in my signature for free over Skype. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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