by ChristineS27
Visitor

cannot send text messages abroad

Hi, I have recently changed to EE. I cannot send any texts (but can receive them).

I have also tried to set up an account to manage my device but the confirmation account email never arrived.

3 REPLIES 3
by Grand Master
Grand Master

Re: cannot send text messages abroad

@ChristineS27 Did you call customer services to enable roaming on your account before you left the UK ? 

by anna-m Investigator
Investigator

Re: cannot send text messages abroad

had the same problem. call customer service and ask them to turn on international calls! (and roaming if you plan to go abroad) - these are 2 different things!

by
EE Community Support Team

Re: cannot send text messages abroad

Hi @ChristineS27

 

Thanks for coming to see us in community 🙂

 

I was just wondering if you've managed to get your services on?

 

In addition to the information given to you by @Chris_B and @anna-m please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Cheers

 

Richard

 

🙂

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