by MarcoDiRaimondo
Explorer

cannot make phone calls while abroad (EU)

Hi everyone,

 

I'm abroad right now, in Italy, and I'm unable to make any phone calls, both towards UK and local. I tried calling the support number, but the pre-recorded voice from an italian provider tells me I have a block active.

 

Can someone investigate the issue?

I tried doing a network search around where I'm not, with no results.

 

Thanks!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: cannot make phone calls while abroad (EU)

Hi @MarcoDiRaimondo.

 

Welcome to the community.

 

I hope you're having a great time in Italy 🙂

 

Could you log into your My EE Account online, and check that international and premium rate calls are active?  

 

Please also check that roaming is active while you're there 🙂

 

Jon

3 REPLIES 3
by
EE Community Support Team
Solution

Re: cannot make phone calls while abroad (EU)

Hi @MarcoDiRaimondo.

 

Welcome to the community.

 

I hope you're having a great time in Italy 🙂

 

Could you log into your My EE Account online, and check that international and premium rate calls are active?  

 

Please also check that roaming is active while you're there 🙂

 

Jon

by MarcoDiRaimondo
Explorer

Re: cannot make phone calls while abroad (EU)

Hi there,

 

I solved the issue using chat from my laptop, because with phone I could do nothing. Now the issue is fixed, seems like roaming for calls was not enabled.

 

You can mark the issue as solved.

 

Thanks,

Marco

by
EE Community Support Team

Re: cannot make phone calls while abroad (EU)

Hello @MarcoDiRaimondo

 

Thanks for coming back to us and letting us know 🙂

 

Hope you have an amazing time in Italy!

 

Leanne.

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