by idontknoMali Investigator
Investigator

cannot disable call barring for outgoing interntl calls

I am in Spain, I am on contract and have roaming enabled, it is asking for a pin which I do not have. 
I can receive but am unable to call or message the UK even EE

15 REPLIES 15
by
EE Employee

Re: cannot disable call barring for outgoing interntl calls

Hi and welcome to the community @idontknoMali

 

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Ace Contributor
Ace Contributor

Re: cannot disable call barring for outgoing interntl calls

Hello @idontknoMali customer service can remove call barring from the account:

 

http://ee.co.uk/help/get-in-touch

 

EE call barring pin (PIN2 code) is set to 1111 by default but this does not work for some users/devices.

 

🙂

by idontknoMali Investigator
Investigator

Re: cannot disable call barring for outgoing interntl calls

Thanks for the response

I am able to use data 

I tried using that format also, with no luck

by idontknoMali Investigator
Investigator

Re: cannot disable call barring for outgoing interntl calls

I have tried the 1111 after seeing a previous response, it has not worked

by Ace Contributor
Ace Contributor

Re: cannot disable call barring for outgoing interntl calls

No I thought not EE are really bad for supporting network features.

 

Your only option now is to contact customer service. If you expand the +EE tab on the Get in Touch page you can access Live Chat.

 

🙂

by idontknoMali Investigator
Investigator

Re: cannot disable call barring for outgoing interntl calls

Hi, it does say that there is an option for live chat but I am not seeing one

by Ace Contributor
Ace Contributor

Re: cannot disable call barring for outgoing interntl calls

Did you click the +EE tab to expand it? Chat options should be just below like the screenshot in this link:

 

https://community.ee.co.uk/t5/Archive/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

by idontknoMali Investigator
Investigator

Re: cannot disable call barring for outgoing interntl calls

Hey, 

Thanks for the fast response, I have expanded, but it did not have an option for live chat

I tried your link, it took me to a live chat page but was saying that the page is no longer active and its giving me links to the ee community and 'or start a new topic' 

there was also another link at the bottom but it just took me to the get in touch page 


by idontknoMali Investigator
Investigator

Re: cannot disable call barring for outgoing interntl calls

and also the screenshots are not what I am seeing i dont have the square blue links 

by Ace Contributor
Ace Contributor

Re: cannot disable call barring for outgoing interntl calls

Can you try another computer or browser?

 

I am on the Get in Touch page right now and I can see the chat options. I would post a new screenshot but EE have recently put a stop to that.

by idontknoMali Investigator
Investigator

Re: cannot disable call barring for outgoing interntl calls

I have just tried it on safari, chrome and firefox all are the same

In case of wifi issues, I have also tried on two different phones, with both data and wifi and its the same 

I dont have another computer, could the issue be the fact that I am in spain right now and they dont have the service for people not in the UK, is there another way to contact them?

 

by Ace Contributor
Ace Contributor

Re: cannot disable call barring for outgoing interntl calls

If you have Skype you can try the EE customer service freephone numbers 0800 079 8586 or 0800 956 6000.

 

There can be issues connecting to Live Chat when abroad yes.

 

If none of those options work you will have to call on the normal number +447953 966250.

 

🙂

by
EE Employee

Re: cannot disable call barring for outgoing interntl calls

Hi @idontknoMali

 

Please let us know how you get on after following the above posts.

 

Many thanks,

 

Lee

by idontknoMali Investigator
Investigator

Re: cannot disable call barring for outgoing interntl calls

Thank you all, 

I managed to get through to live chat I opened up a support page after following numerous links and a live chat thing popped up 🙂 and I had to activate something which has a £50 deposit allowing me to make international calls 



by
EE Employee

Re: cannot disable call barring for outgoing interntl calls

Hi @idontknoMali

 

I'm glad you are now sorted.

 

Many thanks,

 

Lee

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