12-01-2018 02:40 PM
I am in Spain, I am on contract and have roaming enabled, it is asking for a pin which I do not have.
I can receive but am unable to call or message the UK even EE
12-01-2018 03:25 PM
Hi and welcome to the community @idontknoMali
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
12-01-2018 03:32 PM
12-01-2018 03:36 PM - edited 12-01-2018 03:36 PM
No I thought not EE are really bad for supporting network features.
Your only option now is to contact customer service. If you expand the +EE tab on the Get in Touch page you can access Live Chat.
12-01-2018 03:46 PM
Did you click the +EE tab to expand it? Chat options should be just below like the screenshot in this link:
12-01-2018 03:52 PM
Thanks for the fast response, I have expanded, but it did not have an option for live chat
I tried your link, it took me to a live chat page but was saying that the page is no longer active and its giving me links to the ee community and 'or start a new topic'
there was also another link at the bottom but it just took me to the get in touch page
12-01-2018 04:10 PM
Can you try another computer or browser?
I am on the Get in Touch page right now and I can see the chat options. I would post a new screenshot but EE have recently put a stop to that.
12-01-2018 04:21 PM
I have just tried it on safari, chrome and firefox all are the same
In case of wifi issues, I have also tried on two different phones, with both data and wifi and its the same
I dont have another computer, could the issue be the fact that I am in spain right now and they dont have the service for people not in the UK, is there another way to contact them?
12-01-2018 04:26 PM - edited 12-01-2018 04:27 PM
If you have Skype you can try the EE customer service freephone numbers 0800 079 8586 or 0800 956 6000.
There can be issues connecting to Live Chat when abroad yes.
If none of those options work you will have to call on the normal number +447953 966250.
12-01-2018 06:46 PM
Thank you all,
I managed to get through to live chat I opened up a support page after following numerous links and a live chat thing popped up 🙂 and I had to activate something which has a £50 deposit allowing me to make international calls