by hassenhaili Investigator
Investigator

can’t text aboard

hi my name is hassen haili i am aboard in algeria and i have tried to text and even call 150 or text to 150 i can’t it says failed and i have an iphone i turned off i message and it still doesn’t work i need urgent help 

hope to hear from you soon 

16 REPLIES 16
by hassenhaili Investigator
Investigator

Re: Can't send texts from abroad

hi my name is hassen 

im abroad in algeria right now and i can’t send or call even to text to 150 i can’t and i was wondering if you could help i am on a iphone and i do have imessage off 

hope to hear from you soon

by Grand Master
Grand Master

Re: Can't send texts from abroad

by hassenhaili Investigator
Investigator

Re: Can't send texts from abroad

my  phone is unlocked

by Grand Master
Grand Master

Re: Can't send texts from abroad

by hassenhaili Investigator
Investigator

Re: Can't send texts from abroad

but my iphone is all ready unlocked

by Grand Master
Grand Master

Re: Can't send texts from abroad

by hassenhaili Investigator
Investigator

Re: Can't send texts from abroad

42EAA69A-6B1C-428B-B009-B0AFFFED75D8.jpeg

 

by hassenhaili Investigator
Investigator

Re: Can't send texts from abroad

yh i get the roaming page but i can’t text to 150 or what do i d

7DF0394B-42F7-4120-B614-0E5B5077ACAB.png

 

by hassenhaili Investigator
Investigator

Re: Can't send texts from abroad


@hassenhaili wrote:

yh i get the roaming page but i can’t text to 150 or what do i d

7DF0394B-42F7-4120-B614-0E5B5077ACAB.png

 



i can’t text at all fully like not even to 150 so i can’t do anything

DD9AAC81-96B5-4849-B42C-46A2718692CE.png

 

by hassenhaili Investigator
Investigator

Re: I can not send text messages.

hi my name is hassen 

im abroad in algeria right now and i can’t send or call even to text to 150 i can’t and i was wondering if you could help i am on a iphone and i do have imessage off 

hope to hear from you soon

by hassenhaili Investigator
Investigator

can’t text abroad

‪@EE I am abroad and can recieve text messages but I can't send them. I have been with EE for a while and encountereed this issue before, even after the purchase of text roaming bundle (which was kindly refunded on my return to the UK).‬ ‪ ‬ ‪I'm eager to avoid charges but can't seem to find a method of contacting EE without dialing internationally. and i am not able to text or call 150 and i’ve trues texting the website community and live chat and i got nothing out of it‬

by Grand Master
Grand Master

Re: I can not send text messages.

@hassenhaili: Are you on contract or PAYG? If on contract, did you text ROAMING to 150 before you left UK to check if roaming was enabled on your a/c?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: can’t text abroad

@hassenhaili: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by hassenhaili Investigator
Investigator

Re: can’t text abroad

i  check it is turned on so that’s not the problem

16DD21A3-3CDF-4D73-A2FD-04A2F919DA81.png

 

by Grand Master
Grand Master

Re: can’t text abroad

You need the "Call Abroad & Premium Rate" allowed. If you can't tick it yourself you will need to ask EE. Use the landline nos in my sig from another phone.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Can't send texts from abroad

Good Morning @hassenhaili

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Are you with us on pay as you go or pay monthly?

 

Speak soon, Leanne.

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