by Reidy7
Visitor

can’t make no calls

Currently away in belgium/France for a few days and I need to make some important calls but keeps going to a French voicemail say this number is not authorised? But I can recieve calls and also send/recieve text messages plus use my data?

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: can’t make no calls

Hi @Reidy7 It sounds like you still have the international bar active. Can you try following the advice here? Let us know how it goes.

 

Why can’t I make calls back to the UK?

 

  • Try doing a manual network search in ‘settings’ and selecting a different network. Most countries will have more than one available network.

 

  • Are you dialling the number correctly? Some phones/networks may require you to manually dial the number in international format +44 to call back to the UK.

 

  • On iPhones make sure ‘Dial Assist’ is turned on in Settings > Phone.

 

If you’re still having problems your international bar may still be active; if you have a personal pay monthly account log into your My EE to use live chat and remove the international bar or give our customer service team a call.

by
EE Community Support Team

Re: can’t make no calls

Let us know @Reidy7 if the great advice from @chistery helps get things sorted out for you.

 

Cheers

 

Richard

 

🙂

 

 

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